Luciénte's Final Chapter...

1. Why is Luciénte closing?

At Luciénte, our mission has always been to deliver exceptional quality and craftsmanship at an affordable price. However, rising costs have made it increasingly difficult to uphold the standards we set for ourselves and the values that define our brand. Rather than compromising on the quality of our garments, we have made the difficult decision to close our store.

We believe that every piece we create should reflect our dedication to excellence and integrity. Continuing under these circumstances would mean offering products that fall short of what we would be proud to present to you. This closure marks the end of a beautiful journey, one that was only possible because of your trust and support.

2. When is the last day to shop?

The final time to place your order is today at 23:59. After this, the store will officially close, and all remaining stock will be unavailable.

3. Will you restock items during the sale?

No, all inventory is final. Once an item sells out, it will not be restocked.

4. Are all items discounted?

Yes, all items included in the sale will be discontinued.

5. Can I return or exchange items purchased during the closure sale?

Yes, returns and exchanges are possible during our closure sale, depending on stock availability. If the item you wish to exchange is still in stock, we will process an exchange for the correct size or item. If the requested item is no longer available, we will issue a refund instead.

To initiate a return or exchange, please contact our customer service team at contact@luciente-online.com within 14 days of receiving your order. We will provide you with detailed instructions to ensure a smooth process.

For more details please refer to our refund policy.

7. How long will it take to receive my order?

Orders will be processed and shipped as quickly as possible. Delivery times may vary depending on your location. Please check our shipping policy for more details.

8. Will Luciénte launch a new collection or store in the future?

Currently, there are no plans to relaunch Luciénte or introduce new collections. If this changes, we will share updates with our loyal customers.

9. Can I contact customer service after the store closes?

Yes, our customer service team will be available for 30 days after the closure. For inquiries, please contact us at contact@luciente-online.com.

10. Is the product I want still available?

Stock is very limited during our closure sale, and items are selling quickly. However, if you can still click the "ADD TO CART" button on the product page, the item is available for purchase.

Please note that adding an item to your cart does not guarantee its availability until you complete checkout, as inventory is reserved on a first-come, first-served basis. If the product is sold out after you’ve placed your order, we will notify you promptly and issue a full refund.