FAQ

Q: Can I return my order?

We provide a 14-day return or exchange policy if you're unsatisfied with your order for any reason. For more information, please refer to our returns policy.

Q: Other question?

You can contact us through our contact page . We will be happy to assist you.

FAQ

Black Friday Sale

Discover the most exceptional offer ever released by Luciénte. For a limited time, enjoy 50% OFF sitewide, elevated with exclusive tiered discounts:

Extra 10% OFF when you buy 2 items
Extra 20% OFF when you buy 3 items
Extra 30% OFF when you buy 4+ items

Today only, elevate your order even further with an additional 10% OFF at checkout using code BFCM10.

This is your moment to secure Luciénte’s most coveted pieces — from ultra-soft Merino and Cashmere knits, to hand-finished leather sneakers.

Enjoy free insured shipping and extended returns until 20 January for complete peace of mind.

This historic event ends soon. Once it’s gone, it won’t return.

Do you ship overseas?

Yes, we ship all over the world to 60+ countries.

We currently offer free insured shipping on all orders.

Luciénte covers all import duties & taxes.

For more details visit our shipping policy.

How long will it take to get my orders?

We are currently experiencing a very high order volume. All orders will be dispatched within 24-48 hours.

All shipping is tracked with regular updates.

Estimated delivery time:

Europe: 5-9 business days

US: 5-9 business days

UK: 5-9 business days

Rest of the world: 8-12 business days

All delivery details will be provided in your confirmation email.

Can I return my order?

We provide a 14-day return or exchange policy if you're unsatisfied with your order for any reason.

For more information, please refer to our returns policy.

Is my payment information secure during checkout?

We accept payments by Credit Card, Paypal, ShopPay, GooglePay and ApplePay, providing a safe and seamless transaction experience.

To ensure that your shopping experience is safe, simple and secure LUCIENTE-ONLINE.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.