FAQ
Discover one of the most exceptional offers ever released by Luciénte. Enjoy 50% OFF sitewide, elevated with exclusive tiered discounts:
- Extra 10% OFF when you buy 2 items
- Extra 20% OFF when you buy 3 items
- Extra 30% OFF when you buy 4+ items
Today only, elevate your order even further with an additional 10% OFF at checkout using code EXTRA10.
This is your moment to secure Luciénte’s most coveted pieces — from ultra-soft Merino and Cashmere knits, to hand-finished leather sneakers.
Enjoy free insured shipping and 14-day returns.
Yes, we ship all over the world to 60+ countries.
We currently offer free insured shipping on all orders.
Luciénte covers all import duties & taxes.
For more details visit our shipping policy.
We are currently experiencing a very high order volume. We aim to ship all orders within 24–72 hours.
Once your parcel has been handed over to the shipping provider, you’ll receive an email with tracking details. You can follow the link provided to check your delivery status and estimated arrival. Please note that tracking may take a few hours to activate once it’s registered by the carrier.
Visit our shipping policy for more details.
Estimated shipping time
Below are estimated delivery windows once the order has been dispatched:
United Kingdom: 5-9 business days
Europe: 7-11 business days
US/CA: 7-11 business days
Middle East: 8-12 business days
Australia/NZ: 9-13 business days
Asia: 8-12 business days
Mexico: 9-13 business days
Please note: Specific delivery dates are not provided nor guaranteed.
We provide a 14-day return or exchange policy if you're unsatisfied with your order for any reason.
For more information, please refer to our returns policy.
We accept payments by Credit Card, Paypal, ShopPay, GooglePay and ApplePay, providing a safe and seamless transaction experience.
To ensure that your shopping experience is safe, simple and secure LUCIENTE-ONLINE.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
You can contact us through our contact page. We will be happy to assist you.




