Shipping & Returns

Q: Can I return my order?

We provide a 14-day return or exchange policy if you're unsatisfied with your order for any reason. For more information, please refer to our returns policy.

Q: Other question?

You can contact us through our contact page . We will be happy to assist you.

We currently offer free shipping on all orders.

Shipping is tracked with regular updates.

All orders will be shipped in 24-48 hrs.

Once the parcel is being processed by the shipping company, you will receive an email with your tracking details. You can use the link in the email to review the status of your order and find the estimated delivery date. Kindly note that the tracking details take a few hours to be activated by the shipping company.

Visit our shipping policy for more details.

Estimated shipping time:

UK: 5-9 business days

Europe: 7-10 business days

US: 7-10 business days

Rest of the world: 8-12 business days

14-day Returns & Exchanges

If something isn't quite right with your item, you have 14 days to return it. Simply email contact@luciente-online.com for instructions.

Please just ensure the item is in its original condition & packaging.

Due to limited quantities, exchanges are only available if the size you want is in stock.

For more information, please refer to our returns policy.

View all

-50%

LUCIÉNTE

MILANO PREMIUM HYBRID JACKET (PRE-ORDER)

558,00 zł

1.116,00 zł

-50%

LUCIÉNTE

TORINO PREMIUM HYBRID JACKET

457,00 zł

913,00 zł

-50%

LUCIÉNTE

DANTE PREMIUM HYBRID JACKET

355,00 zł

710,00 zł

-50%

LUCIÉNTE

VERONA PREMIUM HYBRID JACKET

355,00 zł

710,00 zł

FREE SHIPPING

We offer free insured shipping on all orders - taxes included

14-DAY RETURNS

We offer a 14-day return policy if you're unsatisfied with your order for any reason

SECURE PAYMENTS

Pay securely with Credit Card, PayPal, ShopPay, GooglePay and ApplePay

FAQ

Warehouse Sale Details

For the first time in our history, we are offering an exclusive sale as we prepare for our next chapter. Luciénte is growing, and with this growth comes a transition—we are moving to a larger warehouse and working with new manufacturing partners to further elevate our quality. As a result, many of our current designs will be discontinued, making this your final opportunity to own them.

This sale is more than just an opportunity to shop—it’s our way of expressing our deepest gratitude to you, our customers. None of this would be possible without your trust and support.

To show appreciation for our community, we are offering up to 50% OFF. Additionally, for the first 150 orders, we are introducing tiered discounts for even greater savings:

Extra 10% off when purchasing 2 items
Extra 20% off when purchasing 3 items
Extra 30% off when purchasing 4+ items

No code needed – discounts apply automatically after adding items to cart.

This is our last remaining stock, and once it’s gone, it will not be restocked.

As always, returns are possible within 14 days. If the item you wish to exchange is still in stock, we will gladly process an exchange.

Luciénte has always been dedicated to delivering exceptional quality at an accessible price, and for this limited time, our prices are even better. Don’t miss this rare opportunity.

Do you ship overseas?

Yes, we ship all over the world to 60+ countries.

We currently offer free insured shipping on all orders.

Luciénte covers all import duties & taxes.

For more details visit our shipping policy.

How long will it take to get my orders?

We are currently experiencing a very high order volume. All orders will be dispatched within 24-48 hours.

All shipping is tracked with regular updates.

Estimated delivery time:

Europe: 5-9 business days

US: 5-9 business days

UK: 5-9 business days

Rest of the world: 8-12 business days

All delivery details will be provided in your confirmation email.

Can I return my order?

We provide a 14-day return or exchange policy if you're unsatisfied with your order for any reason.

For more information, please refer to our returns policy.

Is my payment information secure during checkout?

We accept payments by Credit Card, Paypal, ShopPay, GooglePay and ApplePay, providing a safe and seamless transaction experience.

To ensure that your shopping experience is safe, simple and secure LUCIENTE-ONLINE.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled then you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

Other question?

You can contact us through our contact page. We will be happy to assist you.

WHAT OUR CUSTOMERS SAY

843 verified reviews

Robert S.

perfect!!

milano jacket looks amazing in person. Stitching is well done, material feels very high quality. The only thing is the zipper feels a little stiff at first, but it loosened up after a few wears.

Johnny B.

Great business, shipping was fast

Great business, shipping was fast and items came neatly packed in perfect shape. Seamless interactions, would happily do business there again.

Jake J.

Amazing material

Just got my order yesterday. Amazing merino wool! The texture is so soft, and the service and delivery were spot on.

Antonio M.

Very impressed with the quality

Very impressed with the quality. The material feels premium, and the fit is exactly as described. Shipping took a bit longer than expected, but overall, I’m happy with my purchase.

Rami

packaging could be better

Quality is there for sure, but the packaging was kinda basic. For a brand like this, I was expecting something a little more premium. Still, the product itself is solid

ANDREAS L.

Nicely packed. Goods delivered in good

Nicely packed. Goods delivered in good time

thomas s.

All good but shipping too long

like the minimalist design and attention to detail. It has luxury feel without being flashy. The only thing I change is the delivery time—it took about 12 days to arrive to dk

Dimitris S.

Very satisfied. Excellent quality, very

Very satisfied. Excellent quality, very fast shipping

Joshua A.

very well documented process of

very well documented process of delivery and good quality products

Lerooo

Wasn’t sure what to expect, but

Wasn’t sure what to expect, but the craftsmanship exceeded my expectations. Stitching is clean, and the fabric has a nice weight to it. Definitely buying from here again.

Niko H.

Great purchase

Really solid quality, better than expected honestly. Took a bit longer to arrive than I thought but worth the wait. Fits great, feels premium.

Jason Y.

Item is nice but kinda

Item is nice but kinda different than I imagined? Not bad, just thought the color would be slightly darker. Still keeping it tho, feels like quality.

Omar I.

Satisfied

Very happy with the purchase. Looks clean, feels high-end. Took about 10 days to arrive to Sweden but not a big deal.

Brandon M.

Took a risk ordering from a brand

Took a risk ordering from a brand I never tried before, but I’m glad I did. The cut is modern and sharp, and it looks great dressed up or casual. Would’ve given 5 stars if shipping was faster.

Matty C.

This brand is legit. Fabric feels

This brand is legit. Fabric feels amazing, and the fit is spot on. Even after a couple of washes, it still looks new. Definitely going to be a regular customer.

Ty Y.

NOT BAD

Not bad, but not blown away either. Material is nice, but I was expecting a little more structure in the fit. Maybe that’s just my personal preference.

Daniel D.

love it

The attention to detail is impressive. Even the inside lining is well thought out. Feels like a luxury product just wish they had more styles available, I’d buy more

Ryan R.

no regret

Got a lot of compliments wearing this. It has that sleek premium look without being flashy. Definitely my new favorite piece in my wardrobe.

Christian N.

Awesome brand

Really happy with this purchase. cut is super flattering and the material has a nice softness to it. My only feedback is to offer more color options!!!

Allan U.

Overall a good product, but I wish

Overall a good product, but I wish the sizing was more consistent. Ordered the same size in two different styles, and one fit slightly smaller than the other.

Salim J.

Verona jacket

good quality, but I thought it would be thicker. It’s definitely a fall/spring piece, not for winter. Still happy with it, just wish it was a bit warmer.

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